Frequently Asked Questions

HOW LONG DOES SHIPPING TAKE?

On hand items range from 3-5 days for shipping & pre-orders range from 2-4 weeks for shipping. All shipping times can be found in the descriptions under each product or at the bottom of my site under ‘Shipping Policy.

ARE YOUR JEWELRY PIECES LONG LASTING?

YES! But all jewelry pieces must be well taken care of meaning minimal amount of water, sweating, and lotion on the product.

ARE YOUR JEWELRY PIECES REAL?

No, all jewelry pieces are stainless steel and gold filled, while most of our jewelry are tarnish free it must be taken care of for longevity!!!

WHAT IS YOUR RETURN/EXCHANGE POLICY?

•We want you to love your pieces! If you are not completely satisfied with your order, we are happy to assist with an exchange or return for store credit within 14 days of delivery.
Eligibility Criteria:

•Items must be unworn, undamaged, and in their original packaging.
•Final Sale Items: For hygienic reasons, earrings cannot be returned or exchanged. Custom/personalized pieces and sale items are also final sale.

Damaged or Faulty Items:

•Please inspect your order upon arrival. If an item is defective or damaged, please email us within 48 hours of delivery with photos of the issue so we can make it right immediately.

ARE YOUR ITEMS REAL DESIGNER?

Our pieces are designer-inspired, giving you that luxury look without the high price tag.

WHAT MAKES LUXA ROVA DIFFERENT FROM OTHER BRANDS?

We bring you luxury-inspired styles at affordable prices with top quality products so you can look expensive without overspending.

WHAT IF I RECEIVE A DAMAGED ITEM?

we understand accidents can occur during mail deliveries, if you do receive a damaged package and your item was damaged we’ll make it right! Send us a photo within 48 hours of delivery and we’ll assist you.