Privacy policy

At Luxa Rova, your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our store, we collect the following types of information:

a) Personal Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via Shopify’s payment gateway)

b) Device Information

  • IP address

  • Browser type

  • Time zone

  • Cookies and device identifiers

  • Pages you viewed and time spent on site

We collect this information using technologies such as cookies, log files, and web beacons.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Communicate with you about your order or account

  • Screen orders for fraud or suspicious activity

  • Provide customer support

  • Improve our website and services

  • Send marketing communications (only with your consent)

3. Sharing Your Information

We share your information with trusted third parties only as necessary, including:

  • Shopify, our e-commerce platform

  • USPS, our shipping provider

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Analytics providers (e.g., Google Analytics)

We do not sell or rent your personal data to third parties.

4. Data Retention

We retain your personal data for as long as necessary to fulfill your order, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion at any time by contacting us.

5. Your Rights

Depending on your location, you may have the following rights:

  • Access the personal data we hold about you

  • Correct inaccuracies in your data

  • Request deletion of your personal data

  • Opt-out of marketing communications at any time

If you are a resident of the European Union (GDPR) or California (CCPA), you may have additional rights. Contact us to exercise these.

6. Cookies

We use cookies to:

  • Enable basic website functionality

  • Understand how users interact with our site

  • Remember preferences for future visits

  • Support marketing and retargeting campaigns

You can manage cookies through your browser settings.

7. Security

We take data security seriously and use industry-standard measures, including encryption and secure servers, to protect your personal information. However, no online transmission is 100% secure.

8. Children's Privacy

Our site is not intended for children under the age of 13. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Name: Luxa Rova

Email: LuxaRovaa@gmail.com

Phone: 984-837-7544

Address: 1121 Cameron Woods Drive, Apex, North Carolina