Refund policy

Return Policy

We want you to love your purchase! If you're not completely satisfied, we're here to help.

Returns

  • We accept returns within 30 days of the delivery date.

  • Items must be unused, in original condition, and in the original packaging.

  • To start a return, please contact us at [LuxaRovaa@gmail.com] with your order number and reason for the return.

  • Once your return is approved, we will provide return instructions.

Refunds

  • Once we receive and inspect your returned item, we will notify you.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable (unless the item arrived damaged or incorrect).

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty, or we made a mistake.

  • We recommend using a trackable shipping service.

Non-Returnable Items

  • Gift cards

  • Sale items (if marked as final sale)

  • Perishable or personal care items (if applicable)

Contact Us

For any return-related questions, reach us at:
Email: [LuxaRovaa@gmail.com]
Phone: [984-837-7544]
Business Hours: [e.g., Mon–Fri, 9 AM – 5 PM ET]